Refunds & Returns

At Poppy & Ember, every item is crafted and packaged with care. Because many of our products are handmade, made-to-order, or seasonal, we do not accept returns or exchanges.

Refunds for Damaged Items

If your order arrives damaged, we’re here to make it right.

Please contact us within 5 days of delivery with:

• Your order number

• A description of the damage

• Clear photos of the damaged item and packaging

Once verified, we will issue a refund or replacement for the damaged product.

Non-Returnable Items

All purchases are considered final sale unless the item is damaged in transit. We cannot accept returns for:

• Personal preference or change of mind

• Incorrect size, scent, or color selections

• Items lost or stolen after confirmed delivery

Your understanding helps us keep our small business running smoothly.
If you have any questions, please reach out—we’re always happy to help.